The nightmare expertise of shopping for a road-bike from Scott India

Only a month after shopping for and clocking rather less than 100km on my Scott Speedster 40 cycle, I used to be shocked to see what occurred to the entrance wheel.

bhpian jai_asnani98 Just lately shared it with different fans.

Good day everybody They are saying, “Higher late than by no means”. So, I share my nightmare with the Scott India workforce and one in every of their sellers from whom I purchased my first highway bike.

After only a month of shopping for and clocking rather less than 100km on my Scott Speedster 40, I used to be shocked to see that most of the spokes on the entrance wheel of my bike are unfastened and the spoke nipples have fallen into the tyre. This was instantly reported to the vendor, who took a really informal view and mentioned it was a traditional prevalence and never a giant deal. He insisted on the identical spoke once more and allowed him to journey the bike.

Under no circumstances did it really feel proper for a brand new bike from a reputed model and therefore I reached out to the client help of Scott India.

The customer support affiliate mentioned in his very first assertion that “this could not have occurred in any respect and that is the primary time he has heard of it”. As well as, he mentioned, “spokes solely have to be checked throughout quarterly or annual upkeep”. He talked about that he too has a Scott bike and by no means confronted any such drawback and could be very disenchanted if he needed to. (I’ve a recorded telephonic dialog).

They requested me to drive the bike to see if the issue nonetheless persists, however my request to Scott India and the vendor was to take the bike for inspection to see if there are any manufacturing defects. This request was not heeded, however a wave of false allegations have been made in opposition to me, together with threats to take authorized motion in opposition to me. I couldn’t have imagined in my wildest desires that the model would attempt to handle this problem in such a means.

Very hesitantly, on the request of the client help agent, I rode the bike and guess what? Mid journey, the spoke utterly got here off the wheel which I noticed as a menace to my private security and all of the sudden stopped my journey there. This spoke got here off the identical wheel whose spokes have been ‘apparently’ re-tensioned. The incident added to the gravity of the matter after numerous requests for inspection.

Scott India mentioned it was as much as the vendor to make sure correct meeting of the bike and that he and his mechanic have been answerable for the error. As a substitute of slamming the vendor for the dearth of service, what’s extra surprising is that they provided me a free helmet for my painful expertise.

After risking my security as soon as once more by the hands of Scott India and the vendor, they lastly requested me to depart the bike with the vendor for inspection and dedicated that they’d get again to me inside 24 hours. Attention-grabbing, is not it?

After 72 hours of zero suggestions on the bike from Scott in addition to the vendor, I’m notified out of the blue that the vendor has approved himself to file for guarantee on my behalf with out my permission. So I am in whole identification disaster whether or not I’ve a motorbike or not? Is it my cash or not, as a result of everyone seems to be taking selections in line with their very own needs and preferences? I’m additional knowledgeable that the World High quality workforce has suggested to exchange the entrance wheel.

After risking my security on multiple event, regardless of numerous requests from the related authorities and offering them with proof of my claims (photographs, audio recordings) and coping with 4 completely different individuals every time, my religion Model has been misplaced and therefore refund requested. To today, I used to be instructed by the Scott workforce that irrespective of the place I purchased the bike from, I used to be Scott’s buyer. Now that I’ve sought a refund on account of service lapse and product malfunction, I’ve been instructed that I must resolve this with the vendor and so they have refused to take possession of this deficiency in service.

My fellow shoppers, you may perceive my plight as to the place does a real buyer stand when a faulty piece is delivered? This may occur to anybody. All my arguments have gone down the drain, on deaf ears and my hard-earned cash.

If the foundation trigger is coming from someplace else within the bike because it was already mounted as soon as however the identical drawback is going on once more, I want to know that since they permit me to just accept a faulty piece with the wheel changed. Tomorrow, God forbid, if my security is in peril once more, who’s prepared to take duty? I’m in a traditional quandary.

PS- I’ve posted on Twitter, Instagram and have acquired overwhelming help from household and associates, however the model is popping a blind eye to the matter. Curiously, the social media workforce preferred my submit shortly after to make them understand their ‘oops second’.

I’m nonetheless adamant in regards to the refund and am behind the model and vendor however they ignore my request and my bike remains to be with them.

what’s right here GTO Needed to say in regards to the case:

Undoubtedly seems like horrible customer support from an costly model. They clearly have to work on their communication abilities and dispute decision mechanisms. That being mentioned, so long as they absolutely course of the guarantee declare and exchange the wheel, you have to be glad. I do not assume a full refund could be so as right here.

Work with the model, get your bike mounted and luxuriate in your journey.

what’s right here bhpian ninjatalli Needed to say in regards to the case:

No, it is not regular in any respect. The customer support affiliate was completely proper in his opinion.

That is extraordinarily pathetic customer support. I counsel reporting your individual submit/thread title first and asking the mod to place within the vendor’s title. Scott is just not the primary occasion at fault, however the vendor is. Give others the benefit of realizing who to not contact for future purchases. As soon as executed, do share this thread with the Scott customer support workforce. It seems like they’re at the very least responding/listening to your complaints, even when there’s a delay of their communication.

I get indignant with you, however that is the proper transfer. The bike is just not unhealthy, simply the wheel is unhealthy. And it is good to listen to that Scott QA (/World High quality Staff) is making the proper resolution (exchange as an alternative of restore) in your behalf. I counsel checking with them and prompting them to exchange the opposite wheel as a precautionary security measure. On condition that they’ve acted with out pressuring the vendor to take the required steps, I’d say it sounds believable.

I’d counsel you to proceed with the bike and have an open dialog with Scott buyer help workforce. Up to now your bike (body, elements) is working fantastic, and from a 3rd particular person perspective, it appears to be a case of a defective wheel and horrible customer support from a vendor. Scott makes nice bikes and it is best to concentrate on shifting. At this level, if I have been in your sneakers, I’d not contemplate the primary product (cycle) to be faulty, however reasonably a part of it being changed appropriately, reasonably than being pushed in for restore.

Hold that channel of communication open with the worldwide service/help workforce and ensure they perceive the explanations for enabling it. I counsel going forward and specializing in biking within the days forward!

what’s right here bhpian ax77 Needed to say in regards to the case:

It is a actually unlucky expertise and so they definitely may have managed their communication higher. Are you able to please point out the vendor as properly in order that different readers are absolutely conscious?

If they’re changing all the wheel below guarantee then it looks like an inexpensive answer. Anticipating a full refund or full bike alternative could be overkill IMO. It’s not that there’s a manufacturing defect in any a part of the body.

I’d say change the wheel, put the expertise behind you and luxuriate in this beautiful machine. The good factor with a bicycle (versus a automotive/motorcycle) is that proper off the bat, you may service and preserve them with a mechanic of your selection. If you don’t like your expertise with him/her, you might dissociate your self from the vendor with quick impact.

A number of competent bike upkeep retailers round – I might be pleased to make some suggestions when you share your location in Mumbai.


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